Terms & Conditions

Delivery:

We dispatch orders to the UK by Royal Mail and myHermes and Internationally via different shipping providers. We aim to dispatch your order within 3 days of receiving payment. For next day Special Delivery, orders need to be placed before 12pm. We will always notify you of any delays.

Some orders may arrive in separate packages depending on the items ordered.

Once products have been dispatched to within the UK, orders normally arrive in 3-4 days or by 1pm the next day by Special Delivery. International Orders normally arrive in 7-10 days. We do not take responsibility for late or non-delivery due to factors outside our control.

Pricing:

We reserve the right to change, without notice, any pricing in the case of error or in the case of an increase in the postage prices. Should any goods ordered and delivered prove to be defective on delivery we will be happy to replace the goods or refund the purchase price although your statutory rights are unaffected, with any disputes being undertaken under Scottish law & jurisdiction.

Returns:

We only accept returns within 7 days of delivery unless otherwise agreed between you, the customer, and us. If you are going to be making a return, please do so within 7 days of receiving your order. Deductions for postage will be made unless you are returning a faulty item.

We require all items below £50 are sent back by recorded delivery and all items above £50 are sent back by special delivery. We do not take any responsibility for items that are not delivered and request that you contact Royal Mail directly.

Please contact us if you are returning your order, by email at customer.services@silverstag.scot

We reserve the right to reject an order if we suspect that a customer is taking advantage of our returns policy.

Privacy Policy:

We recognise customer’s privacy and we therefore take our responsibilities to protect it very seriously. We confirm that the personal information requested from you either for the purpose of processing your order or for the return of information to you via e-mail is never provided to third parties. Our site may contain links to a number of 3rd party sites. Please be aware that this privacy policy does not extend to any collection of information by those sites.

We operate within the guidelines set out by UK Law. If you have any questions, please contact us by email at customer.services@silverstag.scot